Privacy Policy

Key Details

This website privacy policy describes how bespokecarpentrylondon.co.uk protects and makes use of the information you give us when you use this website. If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy. The policy is updated from time to time. The latest version is published on this page. The website privacy policy was updated on 15/10/21 If you have any questions about this policy, please email info@bespokecarpentrylondon.co.uk.

Introduction

We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website. We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

What data we gather

We may collect the following information (including when filling out a Contact Form):

Name
Contact information including email address
Your enquiry/message
Demographic information, such as postcode
Website usage data
Other information relevant to client enquiries
Other information pertaining to special offers and surveys
Google Analytics
IP address (this also helps us block repeated spam)

Google Analytics Data

Google Analytics stores information about:

the pages you visit on the website
how long you spend on each website page
what you click on while you’re visiting the site

We don’t collect or store your personal information (for example your name or address) unless you have actively passed it on to us, so this information can’t be used to identify who you are.

How we store your data

When you consent to filling in the enquiry form, your data is stored on the our CRM database and also emailed to the admin email associated with that form. You will also receive a user email which will detail what information we hold and a link to remove yourself from this database.

How we use this data

We use this data to contact you about your enquiry.

Security

We always hold your information securely. To prevent unauthorised disclosure or access to your information we have implemented security safeguards. We also follow stringent procedures to ensure we work with all personal data in line with the in line with the Data Protection Act 1998 and GDPR 2018.

Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Right to be Forgotten

You can email us at info@bespokecarpentrylondon.co.uk to review or remove your data at any time.

Cookie Policy

Our aim is to give you the smoothest and simplest experience while you browse our website. To continually enhance your experience we use cookies that store your preferences and give us data about what pages you visited, how much time you spent on our site etc. This helps us to improve your experience on our website. The cookies used do not store any information that is personal in nature and it is only analysed in an aggregated manner. Please find below some more information regarding cookies and their use on our website:

What are Cookies?

Like many websites, we use cookies to help us monitor your use of the website. These cookies are used by Google Analytics so that we know when you’ve visited one page and then another. A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Every cookie is unique to your particular web browser. It will contain some anonymous information.

How we use cookies

We may use cookies to:

Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions. To recognise when you return to our website.
Cookies do not provide us with access to your computer or any information about you, other than which you choose to share with us.

Google Analytics Cookies

You can “opt out” of Google Analytics cookies by installing the Google Analytics Opt-out Browser Add-on here: Google Tools This will block Google Analytics on all websites, or you can configure your browser to block cookies.

Third-Party Cookies

By using our site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for website analytics and advertising services.

Facebook	This website uses the Facebook advertising Pixel to allow Us to influence the adverts you see on Facebook and Instagram. We also use Facebook’s Analytics platform to better understand users of our website.	https://www.facebook.com/policies/cookies/
Google (Analytics, AdWords, Doubleclick)	Through using Our Site Google will install a number of cookies on your browser. These cookies will be a mixture of unique IDs for identification purposes and cookies set to remember your preferences across Google products. In all cases, this cookie information is likely to be used to optimise adverts you see around the internet, and will allow Us to target you with adverts after you leave our website. We also use Google Analytics to optimise user journeys through our website and to run performance reporting on how users behave on our website.	https://policies.google.com/technologies/types
WhatConverts	We use WhatConverts as our third party service provider in order to monitor and manage marketing campaigns. Such processing is covered with a data processing agreement protecting your personal data.	https://www.whatconverts.com/gdpr

Controlling Cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device you should set your web browser to refuse cookies.

How can you manage cookies?

To enable cookies

If you’re not sure of the type and version of web browser you use to access the Internet:

For PCs: click on ‘Help’ at the top of your browser window and select the ‘About’ option
For Macs: with the browser window open, click on the Apple menu and select the ‘About’ option

How to Disable/Delete Cookies:

All modern browsers allow you to change your cookie preferences. These are generally found in the options menu on the browser. Click here

Further information about cookies

If you’d like to learn more about cookies in general and how to manage them, visit www.aboutcookies.org (opens in a new window – please note that we can’t be responsible for the content of external websites).

Changes to this policy

The above may change at any time. We will endeavour to notify you of any major changes but you may wish to check it each time you visit our website. Last updated 15/10/21.

Links from our site

Our website may contain links to other websites. Please note that we have no control of websites outside of bespokecarpentrylondon.co.uk. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Siobhan Archer

2023-12-18

Bespoke carpentry London did alcove furniture for us, they were amazing start to finish. Helped us ensure access to plug points for tv installation, finishing were so professional and the team there is lovely. Thanks very much

Chiara Eleonora Gatti

2023-12-18

Very good experience overall! From the design to the carpentry team especially, everyone has been fast, precise, professional and super helpful! Paolo has also been available all the time to answer any questions on my side and clear any doubts! Thank you!

Edward Hooton

2023-12-18

Fantastic carpentry work from BSL, we would highly recommend their services for any custom woodworking jobs you require. My partner and I have used BSL for two jobs this year as we have been so impressed with the service, including bookshelves either side of the fireplace in our sitting room, and then the most recent job for a built in wardrobe in our bedroom, and some drawers and cupboard space in a particularly tricky spot on our landing (see photos for the odd angles BSL worked in, but they don't show the truly tricky nature of our property!). Carpentry works were finished within 2 days and the team worked well in our confined spaces. We had to clear most of our furniture from the respective rooms but they were happy for our bed to stay in the room which was a huge relief. Painting then took 3 days, plus an extra day for refitting of doors and drawers once the paint had dried. Painting is to an exceptionally high quality, too. Our only feedback for BSL is on communication that was a bit here and there at times. The team were always polite and aimed to help, but our schedule wasn't quite established at the outset which left us a bit unsure when our cupboards would be completed. That said, the team did go above and beyond and came to our property on a Sunday to make final adjustments before we had guests arriving that evening. Overall, top quality service!

Paolo De Battista

2023-12-03

Fantastic team came over and installed a wonderfull bookshelf. No delays on delivery and installation and it came out exactly like we wanted. Design process was simple and easy to follow with a great price breakdown so you knew exactly what you were paying for with no hidden costs. Big thank you to Edoardo and Lazo who istalled the bookshelf and were also super friendly and cleaned up after the work. Highly reccomend.

Marc Smith

2023-12-03

Wonderful experience from start to end. Under stairs storage was completed to such a high standard and we are getting compliments all the time. Extremely organised and efficient carpenter who was friendly and diligent in achieving our desired outcome. Absolutely no complaints and will keep in mind for future projects

julia challes

2023-12-03

Great experience and quality of work. This is our second time using this company for built-in storage. The team was very thorough from beginning to end, handling the quote, discussing designs and of course, the actual building of the unit. Everyone working on the project has been super reliable and we have already received many compliments on how amazing the cupboard looks.

Nick Booth

2023-11-19

Paolo and his team did a fantastic job with our fitted wardrobes and cupboard. The team were great and gave us the exact finish we wanted, they even came back to make some small tweaks to ensure we were happy. We love the end results and will defo be back in touch with them when we require more work doing. Great service all round - nightly recommended! 👌✨

Charles O'Brien

2023-11-13

Paolo and team put a beautiful fitted wardrobe in for us some two years ago. Superb work. I recently had an issue with one of the drawers not running properly and he came over on a Sunday to fix it free of charge. Exceptional service and client management. I would highly recommend the team at Bespoke carpentry London.

Michael T

2023-11-07

I was extremely impressed by the professionalism and high level of workmanship of Bespoke Carpentry London, which realised a large bookcase for our living room (photo) and a wardrobe spanning a similarly sized wall in a bedroom. The entire process was well managed, from the renderings to the cost estimates to the final installation. I was particularly impressed by the level of craftsmanship among the teams of carpenters, who built everything onsite and adapted to the many quirks of our old flat, which include unlevel floors, walls, and ceilings. I was equally impressed by the company's painter, whose meticulous work allowed the quality of the carpentry to shine through. Last but not least, I would like to commend the responsiveness of Paolo, the owner, for so quickly and skillfully resolving any issues that arose over the course of project. In short, I would highly recommend this company if you want high-quality bespoke work.

Philippe Maier

2023-10-16

Bespoke Carpentry London did a great job, building multiple wardrobes in my renovated house.

Key Details

Introduction

What data we gather

Google Analytics Data

How we store your data

How we use this data

Security

Data Breaches

Right to be Forgotten

Cookie Policy

What are Cookies?

How we use cookies

Google Analytics Cookies

Third-Party Cookies

Controlling Cookies

How can you manage cookies?

To enable cookies

How to Disable/Delete Cookies:

Further information about cookies

Changes to this policy

Links from our site

Book Free Design Visit

Frequently Asked Questions

What materials do you use?

Do you work off site or on site?

What is the lead time?

How do I get a Quote?

Frequently Asked Questions

Recent Transformations

Paolo Fedeli

As Seen In